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Customer Support

Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each and every page. A pop-up menu will open. It offers elaborate information about all the operations that you can perform on the page in question. Each pop-up window appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive library of educational videos explaining how to use our hosting Control Panel. They're made for those of you who want to see how things are getting done rather than only reading articles. In this way, everyone can quickly find their way around our Control Panel by simply watching our step-by-step how-to video clips.


If you can't find the solution you are looking for, have a peek at our comprehensive FAQ database, which includes questions asked by actual users and offers practical solutions. We constantly "revamp" our Frequently Asked Questions section with new articles in an attempt to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, we have a great team of technical support engineers available 24-7 and ready to assist you with any query. Each support ticket you submit will be answered within sixty minutes (the average ticket response time is about 20 minutes), so you won't have to wait a long time to get an answer to your question.

Please Contact Us

If you wish to get a detailed response from one of our sales representatives, please describe in detail the nature of your inquiry in this online form. The more information you provide, the more satisfactory and comprehensive our reply will be to you. You may also use our Live Chat for practically instant responses to your questions from one of our friendly professional sales representatives.

All form fields below must be filled out with the exception of those marked as optional. A representative of DDNS will contact you soon as possible.


Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 57453

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: Contact Technical Support

Snail Mail

DoneRite Domain Name Services
449 Butler Rd Lot A8
Dothan AL, 36305-7264 USA

Check your server status To check the status of your server if you think there is a problem, please go to:

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